- Q1 How do I buy?
www.g-tai.com provides you an easy and secure way to buy online. The menu on your left of every screen will start you off in looking for your choice of items. On the product description and price pages, there will be a button on the right side of every product. If you wish to buy any items from the list, simple click on the button and this will add an item to your Shopping Cart. Just bear in mind, you are not obligated to commit the order at this stage. In the Shopping Cart page, your choice of items are listed with their information and pricing. To remove items from your basket, click on the check box and press "Delete Selected Items". You may also continue shopping by clicking on "Continue Shopping" at the end of the page. Once you are ready to pay, proceed to CHECK OUT. At CHECK OUT, you will enter your personal details, contact and delivery information, as well as your payment method. Once you confirm the CHECK OUT process, your order is placed.
- Q2 Order Confirmation
When you submit an order online, you will be given an order confirmation number and a summary of your order. We will send you an email to confirm the shipping of your order within 24 hours during normal business days along with the Consignment / Shipment No. of the appropriate Carrier upon shipping the package to enable you to track the order online through our website. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
- Q3 What if I do not receive my order?
Orders do not arrive for two reasons:
1. It may not have been packed and shipped out from www.lamex.com.my
2. or the order may be lost while on its way to you. In the first instance, check on your order status using ORDER STATUS to see if your order has been processed.
If your order has been processed and shipped out, it is possible that your order may be lost on its way to you. If you believe that to be the case, email us at overseas@g-tai.com with your order confirmation number or contact us at +886-4-23328633, we will do all we can to remedy the situation.
